For Buyers

For Buyers

How can I register an account on Mostawrd.com?

To register an account on Mostawrd.com, please follow the steps below:

  1. Go to the Login page, click Join Free to Register an account.
  2. Enter a valid email address and click Register.
  3. A confirmation email will be sent to your mailbox. Please follow the link in the email and fill in all the required information.

Why cannot I receive the Email verification link?

If you do not receive email verification code, please check the situations below:

    1. Please check if your mailbox works, or if it goes to trash/spam folder or mailbox is full;
    2. Check with your email service operator to see whether they blocked the verification link email or filtered the email as spam;
    3. Please add the email address end with customer.services@mostawrd.com to your white list and then try again;
    4. Your email may take up to 2 minutes to arrive (depends on your email service operator). Please do not click repeatedly;
    5. Network anomalies may cause loss of messages. Please re-submit request, use different browsers, clear cookies, and try again later.

What can I do if I forgot my password?

If you forgot your password, you could try to retrieve the password by following below steps:

  1. Click Lost your password on the Sign In page.
  2. Fill in your registered email address, scratch out two chickens, and click ‘Submit’.
  3. A password reset link will be sent to your registered email address automatically, please check. If you didn’t receive it within 15 minutes, please click “Re-send” to get the email again.
  4. Once received the email, follow it and you’ll be directed to the password reset page. Follow the instructions to reset.

What can I do if my account was deactivated?

To reactivate your account, please check why it was deactivated first. The deactivation reasons include:
1) deactivated by yourself,
2) deactivated due to security reasons by Mostawrd.com

Case 1: Deactivated by yourself

Go to the sign-in page and click “Activate“.

Case 2: Deactivated due to security reasons by mostawrd.com

  1. There is an appeal for account reactivation via the contact form on support page.
  2. Fill in all fields; Your name, email, phone, subject, and message then click send. Your email will be directed to Mostawrd.com Customer Services to get more support and they will be happy to assist you.

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