For Buyers

For Buyers

How can I register an account on

To register an account on, please follow the steps below:

  1. Go to the Login page, click Join Free to Register an account.
  2. Enter a valid email address and click Register.
  3. A confirmation email will be sent to your mailbox. Please follow the link in the email and fill in all the required information.

Why cannot I receive the Email verification link?

If you do not receive email verification code, please check the situations below:

    1. Please check if your mailbox works, or if it goes to trash/spam folder or mailbox is full;
    2. Check with your email service operator to see whether they blocked the verification link email or filtered the email as spam;
    3. Please add the email address end with [email protected] to your white list and then try again;
    4. Your email may take up to 2 minutes to arrive (depends on your email service operator). Please do not click repeatedly;
    5. Network anomalies may cause loss of messages. Please re-submit request, use different browsers, clear cookies, and try again later.

What can I do if I forgot my password?

If you forgot your password, you could try to retrieve the password by following below steps:

  1. Click Lost your password on the Sign In page.
  2. Fill in your registered email address, scratch out two chickens, and click ‘Submit’.
  3. A password reset link will be sent to your registered email address automatically, please check. If you didn’t receive it within 15 minutes, please click “Re-send” to get the email again.
  4. Once received the email, follow it and you’ll be directed to the password reset page. Follow the instructions to reset.

What can I do if my account was deactivated?

To reactivate your account, please check why it was deactivated first. The deactivation reasons include:
1) deactivated by yourself,
2) deactivated due to security reasons by

Case 1: Deactivated by yourself

Go to the sign-in page and click “Activate“.

Case 2: Deactivated due to security reasons by

  1. There is an appeal for account reactivation via the contact form on support page.
  2. Fill in all fields; Your name, email, phone, subject, and message then click send. Your email will be directed to Customer Services to get more support and they will be happy to assist you.

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