We want you to be completely satisfied with your purchase. If you are unhappy for any reason, we accept returns for refunds and exchanges within 14 days after your order has been fulfilled. All items must be unused and in original condition with the tag still attached. Customers will be responsible for shipping and handling charges to return the item. If the package does not reach us safely, we will not be able to complete the refund. Please make sure you get tracking on your returns so that proof of delivery can be verified. No returns or exchanges after 14 days.
If you would like to exchange your product for something else, we are happy to do so. The conditions applying to exchanges are as follows:
- All items must be unused and in their original condition (including all original packaging).
- You must complete your exchange within 14 days of the date of your order. The customer is responsible for the costs of sending products back to us.
- Any difference in price of the replacement products will be refunded or charged accordingly.
- The original shipping costs to you are not refunded.
- You will pay for the cost of shipping of new product to you.
HOW TO RETURN OR EXCHANGE A PRODUCT?
- If you wish to return or exchange a product, please complete a copy of our Returns Form. Please attach the completed Returns Form to the outside of each item being returned.
- If you cannot print the Returns Form, please attach a note to the outside of the item, including details of the customer name, email address, delivery address, telephone number and order number.
- Send all items being returned to the address on the return form. Keep a record of your return shipment until you have received your replacement, credit or refund.
- All products being returned must be in their original packaging.
- When returning goods, please include your order number, full name and reason for return. Please wrap your parcel in its original packaging and securely to avoid damage in transit back to us. Please note we cannot accept an item for exchange if it has been damaged in transit to us. In any event, damaged or used items will not be exchanged nor will a refund be made.
- If returning items in an order where the initial order qualified for a free gift, the free gift must be returned in an unused condition too. Any items returned without the qualifying free gift will not be refunded.
- Shipping and handling cost, gift box fee and other charges are non-refundable.
- In case of shipping damages, please contact the shipping carrier or our Customer Service Department.
In the instance that our delivery partner states that your package has been delivered but you have not received your items, please contact us. Once the package is in the hands of our delivery partner, they become liable for the safe delivery of your items. If a package isn’t properly delivered, upon notification from the customer, we will open up a case with our delivery partner. Please allow 2 weeks for us to investigate and arrive at a resolution. If you do not receive your order within the 2 weeks of investigation, we'll provide you with the option of either reshipping your order or giving you store credit. A refund will not be issued.
We offer all customers a 100% no questions asked money back guarantee (subject to the terms below).
We want you to be 100% happy with your purchase. If you change your mind about an item purchased you are welcome to do so for a full refund. The customer will be responsible for the cost of returning an item.
The only conditions applying to returns are as follows:
- All returns must be unused and in their original condition (including all original packaging).
- You must complete your return within 14 days of the date of your order and you are responsible for arranging the return and all related costs.
- The original shipping costs to you are not refunded.
The refund policy can be simplified in the following simple steps:
Initiate a Return
Return an item or a product purchased via contact form or call us if you have any questions.
Drop-off your Item or Schedule a Pick-up
Return at our pickup stations or we can pick-up from you (door delivery orders only).
Return the item
Place the item in its original packaging, including any accessories, tags, labels or freebies. Always ensure your Return Slip is signed by our agents. That is your proof of return.
Once we receive our returned item, we will inspect it and process your fund via our payment gateway.
If your product is damaged in anyway please just give a call to our customer care service and we can arrange for replacement to be sent. There is a maximum amount a customer can claim on damaged good. No damages will be paid without photographic evidence and customers must notify us in writing. All damages are to be claimed within 14 days of receipt of the damaged goods.
If you receive a defective item, contact Customer Service within 15 days of delivery. Please be prepared to supply the Representative with the order number and item number from your original confirmation email, as well as your email address and phone number. We will make every reasonable effort to assist you with your return and will cover all return shipping charges. If you do not contact Customer Service, you are responsible for these return shipping charges. You will also be refunded the purchase price, sales tax and original shipping fees for the returned damaged/defective item.
If there is extensive damage to the carton upon delivery, contact a Customer Service Representative immediately. Please have your order number available when you call.
WRONG ITEM, COLOR OR SIZE
If you receive a wrong item, or if the item you receive is different from what you originally ordered, please contact our Customer Service Department immediately. It is important that you contact us before returning your item.
Before you call, please have your order number available. If you do not know your order number, please visit the Track Order and click on your Order Status/Tracking link to find the number in Your Order History. Please be prepared with a detailed description of the difference between the items you ordered and the item you received.
ENQUIRIES AND FURTHER QUESTION
If you have any question or clarification concerning return/refund or exchange, please email us at [email protected]